How did you hear of Lancaster Manufacturing?
I researched Lancaster on the internet. Found Lancaster through search “frozen custard” when I was in the market for new/used frozen custard machines. I chose this manufacturer because I’ve heard through multiple sources that some other new frozen custard machines aren’t quite as good because they use an electronic control on their machines.
Were you considering any other forms of training?
No, I was not. I had been conversing with Tony for over two years before I decided to have him train me and my staff on the older Ross machines.
How easy was it to arrange training? How flexible was the company? Was your schedule met?
It was very easy to arrange for training and Lancaster Manufacturing was flexible too. My schedule was met.
What were your top three objectives for the training? Were they met?
Top three objectives were 1) learning to run & maintain the older Ross Frozen Custard Machines 2) How to make various custards & frozen desserts 3) find a refrigeration company in the area and all were met.
Was the length of training suitable? How would you change it?
Length of training was just fine, we scheduled two full days with Tony and it was enough to jog my memory & help out my other staff. I would not change it necessarily, as Tony was flexible in what we needed.
How confident are you that Lancaster Manufacturing will support you in the future?
I’m very confident the Lancaster Manufacturing will support my company in the future, even though we don’t have any of Lancaster Manufacturing’s products (yet)
Would you recommend Lancaster Manufacturing to a colleague? Why?
I would definitely recommend Lancaster Manufacturing to anyone in the business because Tony was responsive, informative and you could tell he knew what he was doing pertaining to the mechanics of the older frozen custard machines and he knows his was around frozen desserts.