Frequently Asked Questions
Answers to Common Questions
Find answers to some of the most frequently asked questions about frozen custard equipment, financing, shipping, service, and opening a frozen dessert business.
Startup
Opening a frozen dessert business.
Equipment
Machine selection and operation.
Parts & Service
Support and maintenance assistance.
Financing
Funding and payment options.
Shipping
Freight and delivery information.
Startup Questions
Opening a New Business
Do I need frozen custard experience to open a business?
No. Many successful operators begin with little or no prior frozen custard experience. Lancaster Manufacturing is happy to help guide equipment selection and answer general startup questions.
What is the difference between ice cream and frozen custard?
Frozen custard contains egg yolk and is produced using specialized equipment designed to create its rich texture and smooth consistency.
Equipment Questions
Machine Selection & Operation
Which machine is right for my operation?
The best machine depends on expected sales volume, available space, menu offerings, and future growth plans. Contact us to discuss your specific needs.
Are Lancaster machines built in the USA?
Yes. Lancaster Manufacturing equipment is proudly built in Michigan and designed specifically for the frozen dessert industry.
Parts & Service
Support & Maintenance
Do you provide replacement parts?
Yes. Lancaster Manufacturing offers replacement parts and support for equipment service and maintenance needs.
Can I contact Lancaster for technical support?
Absolutely. Our team is available to assist with troubleshooting, maintenance questions, and technical guidance.
Financing
Payment & Financing Questions
Do you offer financing?
Financing options are available through financing partners for qualified applicants. Visit our Financing page for additional details.
Can I apply online?
Yes. Financing applications can be submitted online through our financing partner.
Shipping
Shipping & Delivery
Do you ship nationwide?
Yes. Lancaster Manufacturing ships equipment throughout the United States and may be able to accommodate select international destinations.
How do I inspect a shipment when it arrives?
Always inspect freight deliveries for visible damage before signing. Take photographs and notify us promptly if any concerns are discovered.
Didn't Find Your Answer?
Ask Our Team.
Frequently asked questions evolve over time. If your question isn't answered above, submit it below. Our team will review your question and may even add it to this page to help future operators.